Refund policy

Returns
We accept returns within 30 days of purchase for items in mint, sellable condition. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

Items sent back to us without first requesting a return will not be accepted.

To request a return, visit account.birchbarkbooks.com, login with the email used for the purchase, find the item in your order history and click Request Return. Alternatively, you can contact us or call us at 612-374-4023. 

We are not able to cover the cost of return shipping but will fully refund your order once we receive the items in sellable condition.

We are not able to refund duties, custom fees, or VAT for international orders once they have been shipped.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please take photos of your damaged book(s), the packing material used, and the condition of the box sent. Send your photos to info@birchbarkbooks.com with your order number and we’ll process your refund from there. You may choose to have your order refunded upon return or exchange your book for one in acceptable condition.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.